Effective Date: January 1, 2025
1. Introduction
These Terms of Service (“Terms”) govern your use of Lovelore Studios’ website and photography and videography services. By using our website, booking sessions, or participating in any messaging programs, you agree to these Terms.
2. Booking and Payments
All bookings require a deposit of 50% to secure your date. Full payment is due according to your service agreement. Payment methods accepted: credit card, e-transfer, or other specified methods. Late payments may result in service delays or cancellation.
3. Services
Lovelore Studios provides photography and videography services. We strive for high-quality results but cannot guarantee subjective satisfaction (for example, personal style preference). Any revisions or additional requests may incur extra charges, agreed upon in writing.
4. Client Responsibilities
Clients are responsible for:
- Providing accurate information for bookings and services.
- Cooperating during sessions (timely arrivals, communication, access to venues).
- Obtaining any required permits or permissions for locations.
- Ensuring any uploaded materials or content shared with us do not infringe on third-party rights.
5. Intellectual Property
All photos, videos, and content created by Lovelore Studios remain our intellectual property. Clients are granted a non-exclusive, personal-use license unless otherwise agreed in writing. Unauthorized commercial use, reproduction, or distribution is prohibited.
If clients submit content to the website (comments, blog entries, social media posts, photos, or videos), they confirm ownership or permission to share, and grant Lovelore Studios a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, distribute, or publicly display the content.
6. Privacy and Confidentiality
We follow our Privacy Policy in handling client information and content. Clients’ sensitive data will not be shared without consent. All collection, use, and disclosure of personal information complies with:
- PIPEDA (Personal Information Protection and Electronic Documents Act) – Canada’s federal privacy law for private businesses.
- CASL (Canada’s Anti-Spam Legislation) – regulates commercial electronic messages, including email and text messaging.
Questions about privacy? Please refer to our Privacy Policy.
7. Text Messaging (SMS) Program
Lovelore Studios provides an optional text messaging program for booking confirmations, reminders, updates, and support communications.
Opt-In and Consent
- By participating, you agree to receive text messages related to your bookings and—if you provide express consent—promotional messages.
- We record timestamps for all opt-in actions in compliance with Canadian law.
Opt-Out Instructions
- You may stop receiving messages at any time by replying STOP.
- You will receive one final confirmation message, after which no further messages will be sent unless you re-opt in.
Message Frequency and Content
- Frequency varies depending on your interactions and booking schedule.
- Messages include appointment reminders, confirmations, rescheduling updates, and customer support communications.
- Promotional messages are sent only with your explicit consent under Canada’s Anti-Spam Legislation (CASL).
Support
- If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to us at [email protected].
Carrier Information
- As always, message and data rates may apply for messages sent to you from us and to us from you. For questions about your text plan or data plan, contact your wireless provider.
- Canadian wireless carriers are not liable for delayed or undelivered messages.
- Supported carriers include major Canadian providers and most regional carriers.
Age Restriction
- Participants must be 18 years or older.
8. Cancellations and Refunds
Deposits are non-refundable. Cancellations must be communicated in writing. Refunds for services are at the discretion of Lovelore Studios according to service agreements.
9. Limitation of Liability
Lovelore Studios is not responsible for unforeseen circumstances (for example, weather, equipment failure, or acts outside our control). Liability is limited to the amount paid for the specific service booked.
10. Online Commerce / Third-Party Vendors
Certain parts of the website may allow purchases from third-party vendors. Lovelore Studios is not responsible for the quality, accuracy, timeliness, or reliability of these products or services. Your dealings with third-party vendors are strictly between you and the vendor.
11. Registration & Accounts
Some website features may require account creation. Clients are responsible for maintaining confidentiality of login credentials and all activities under their accounts. Notify us immediately of any unauthorized use.
12. Governing Law
These Terms are governed by the laws of Alberta, Canada. Any disputes will be resolved in Alberta courts.
13. Changes to Terms
We may update these Terms from time to time. The latest version will always appear on our website with the updated effective date.
14. Contact Information
Lovelore Studios
Email: [email protected]
Website: lovelorestudios.com
By using our website and services, you consent to these Terms of Service.
Plain Language Recap – Terms of Service
Using our website or booking our services means you agree to these rules.
Deposits secure your booking; full payment is required.
We own the photos/videos but you can use them personally.
You are responsible for cooperation and necessary permissions.
We are not liable for accidents or uncontrollable events.
Text messages are sent only if you consent, and you can stop anytime by replying STOP.
Alberta law applies for any disputes.
Your privacy and data are protected under Canadian law.