Effective Date: January 1, 2025
Introduction
At Lovelore Studios, we value your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, store, and protect your information when you interact with our website and services.
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. All text messaging opt-in data is stored securely and kept strictly confidential. It is only used to deliver the messages you have specifically consented to receive.
1. Information We Collect
Personal Information
- Name, email, phone number, and physical address
- Payment information when you make a purchase
- Records and timestamps showing when you opted in to receive messages or emails
- Booking information, including inquiries and session details
- Photography and Videography Content
- Photos, videos, and any related materials you provide for services
-Any imagery we capture during your session, as outlined in your contract
Non-Personal and Technical Information
- IP address, browser type, device information
- Website usage patterns and analytics
- Cookies and similar tracking technologies
Customer Communication History
- Records of inquiries and service requests
- Appointment preferences, client notes, and service history
- Feedback or reviews you provide
2. How We Use Your Information
We use your information to:
- Deliver photography and videography services
- Process payments, invoices, and service confirmations
- Communicate with you about inquiries, bookings, and service details
- Send updates, offers, and marketing messages when you consent
- Improve website functionality and user experience
- Maintain accurate records of your preferences and communication consent
- Ensure security, fraud prevention, and operational continuity
All use of your information complies with Canada’s federal privacy law for private businesses (Personal Information Protection and Electronic Documents Act) and Canada’s Anti-Spam law for electronic messages (Canada’s Anti-Spam Legislation).
3. Text Messaging Services and Compliance with Canadian Anti-Spam Law
Opt-In and Consent
By opting into our text messaging services, you agree to receive text messages related to your inquiries, appointments, and—if you’ve given express consent—promotional messages. We maintain timestamped records of all opt-in actions as required under Canadian law.
Opt-Out Instructions
You can stop receiving text messages at any time by replying STOP. You will receive one final confirmation message. No further messages will be sent unless you re-opt in. All opt-out requests are processed promptly.
Message Frequency and Content
Frequency varies depending on your interaction with our business. Transactional messages, such as reminders, confirmations, or updates, are sent based on service needs. Promotional messages are only sent when you have provided express consent under Canadian law.
Help and Support
Reply HELP for assistance, or contact us at [email protected] during standard business hours.
Carrier Information
Standard message and data rates may apply. Canadian phone carriers are not liable for delayed or undelivered messages. Supported carriers include major Canadian providers and most regional carriers.
Text Message Data Protection
We do not share, sell, or distribute text message opt-in data. Text message data may only be shared with subcontractors directly involved in message delivery (for example, the text messaging service provider).
All service providers are contractually required to maintain confidentiality and strong security safeguards.
4. Information Sharing and Disclosure
We do not sell, rent, or trade personal information.
We may share information with:
- Service Providers
- Trusted third parties who assist with:
- Payment processing
- Website hosting
- Analytics
- Appointment scheduling
- Text message or email delivery
All providers must follow strict confidentiality and security requirements.
Legal Requirements
We may disclose information if required by Canadian law, legal process, or regulatory authority, or to protect our rights.
Business Transfers
If Lovelore Studios undergoes a merger, acquisition, or sale of assets, your information will remain protected under this policy.
Important Note
Text messaging opt-in data and consent records are excluded from all sharing except when required for message delivery.
5. Data Security
We use reasonable and industry-standard safeguards to protect your information, including:
- Encryption of sensitive data when it is sent or stored
- Secure authentication and access controls
- Ongoing system and security updates
- Employee training
- Backup systems and disaster recovery practices
- Breach notification protocols consistent with Canada’s federal privacy law
No method of transmission or storage is completely risk-free, but we strive to maintain a high standard of protection.
6. Cookies and Tracking Technologies
We use cookies to:
- Analyze website traffic
- Enhance user experience
- Remember preferences
- Improve site performance
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
7. Your Rights Under Canadian Privacy Law
You have the right to:
- Access your personal information
- Request corrections or updates
- Request deletion of your information when legally permitted
- Withdraw consent for marketing communications at any time
- Request clarification about how your data is used
- File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated
To exercise any of these rights, email us at [email protected]
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8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites and encourage you to review their policies separately.
9. Updates to This Privacy Policy
We may update this policy periodically. The most recent version will always appear on our website with the updated effective date. For significant changes, we may notify you by email or via a site notice.
10. Contact Us
Lovelore Studios
Email: [email protected]
Website: lovelorestudios.com
By using our website and services, you consent to this Privacy Policy.
Plain Language Recap – Privacy Policy
We collect your contact info, booking details, and any photos or videos you provide.
We use it to run your sessions, send reminders, and give you a smooth experience.
We keep your information safe and never sell it.
For text messages, we only send them if you’ve asked us to, and you can stop anytime by replying STOP.
You can always ask to see, update, or delete your information.
We follow Canadian privacy and anti-spam laws to keep your data protected.